Help Center
Find answers or get in touch. We'll point you in the right direction.
Important: TICKETS is a flight comparison site — we help you find flights. Your booking was made directly with the airline or agency shown on your confirmation. Only they can make changes and process refunds.
Who can help depends on how you booked:
✈️ Booked directly with the airline
The airline handles everything: changes, refunds, check-in, baggage, and any airport issues. Use their website, app, or contact their support team.
🏢 Booked through a travel agency
Contact the agency for refunds and cancellations. For other changes (name, baggage, seats), try both — some airlines let you manage directly, others require going through the agency.
⚠️ Combined flights / Separate tickets
If your trip has multiple airlines or separate bookings, each flight is independent. If you miss a connection, the next airline is NOT obligated to help. Leave extra time between flights and consider purchasing travel insurance.
Go to the airline counter or open their app — they can help immediately.
Ask: 'What are my options?' They should offer rebooking or a refund.
For long delays, ask about meal vouchers, hotel, and transportation.
Keep all receipts, boarding passes, and photos of announcements.
💡 Stay calm, but be persistent. If they refuse, ask to speak with a supervisor.
Delayed 2+ hours
Check updates in the app. Ask about compensation and meals. Screenshot everything.
Cancelled
You're entitled to a full refund OR rebooking — your choice. Don't accept vouchers if you want cash back.
Missed connection
Same ticket = airline must rebook for free. Separate tickets/combined flights = no protection, contact both airlines.
Bumped/overbooked
Request written confirmation. You may be entitled to compensation — rules vary by country and airline.
💡 Document times, flight numbers, and what staff told you.
Bag didn't arrive
File a PIR at the baggage desk BEFORE leaving the airport. Keep your baggage tag.
Need essentials
Ask about emergency expense policy. Keep all receipts.
Damaged
Report immediately, take photos. Airlines have a 7-day window for claims.
Tracking
Use the airline's portal or WorldTracer. Bag not found after 21 days = full compensation.
💡 List everything in your bag with values — you'll need this for claims.
Airline cancelled
You're entitled to a full refund — not vouchers, cash. Timeline varies by region.
You want to cancel
Check fare rules. Flexible = refund. Economy = usually credit only.
Double charged
Wait 3-5 days (could be pre-authorization). If unresolved, contact bank + seller.
Got voucher, want cash
If the airline cancelled, you can still demand a refund. Check voucher terms.
💡 Refunds come from whoever made your booking (airline/agency on receipt), not from us.
Name error
Check the airline's website first (many allow automatic corrections). Otherwise, contact whoever made the booking.
Different person
Usually not allowed, or costs nearly as much as a new ticket.
Add baggage/seats
Use the airline's 'Manage Booking' with your PNR code. Cheaper than at the airport.
Change dates
Check fare rules. Sometimes buying a new ticket is cheaper than paying change fees.
💡 Airline website is usually cheaper than calling to add extras.
📧 Check your confirmation email
After booking, you'll receive an email from the airline or travel agency with your booking code. Save this email — you'll need it to check in on the airline's website and to make changes to your reservation.
Frequently asked questions
We're a flight comparison site — like Google for airfare. We compare prices across airlines and agencies, then direct you to their website to book. Your ticket and payment go to them, not us. Think of us as the map, not the destination.
Check your confirmation email — the company name at the top is the 'booking holder'. That's who has your money and can make changes. If unsure, check your card statement to see who charged you.
We never had your booking. When you clicked to purchase, you left our site and booked with another company. We don't have access to their systems, but we CAN help you figure out who to contact and what to say.
Check spam. Search for the airline name or 'booking confirmation'. Check all your email accounts. Your card statement shows who charged you — that's who has your booking.
Document everything. Escalate to a supervisor. File a formal complaint with the airline. Many countries have civil aviation authorities where you can complain. Credit card dispute is a last resort if they don't deliver the service.
Use the operating airline's app (whoever flies the plane). You'll need the PNR (6 characters) and last name. Opens 24-48 hours before the flight. If checking bags, you'll still need to go to the counter.